Returns and Refunds
On Christaherzog.com you find information, digital products and digital courses. If you purchase an e-course or a digital product on christaherzog.com. you are transferred to Shareit – Digital River, an international payment platform. The reason for that is easily explained: We have customers all over the world. The international payment platform Shareit – Digital River handles the purchases and payments. This is necessary because of the value added taxes (sales tax) which is different in each country and each state of the world.
Our products have a 60-Day-Money-Back Guarantee without having to give a reason. Keep the order confirmation you received by email or the order number, payment date, name and email you used to order.
Read more on Q&A if Shareit-Digital River.
A purchase is done at the payment platform Shareit – Digital River. This company is the contact for questions in connection with the purchase of our products and also for returns and refunds. They then contact us, to inform us of your request. You can also contact us directly. We will answer your questions and help you solve your problems or inform the Shareit – Digital River of your request of a refund.
The deadline for returns starts with the day of purchase. For the return the same payment method is used as you have used to pay the product. This payment method must still be valid, otherwise the money can’t be returned.
We can help you with technical problems. For example, if you have a problem with the download or if part or the whole e-course got lost on your server. Contact our Support and we will send you a new download. Please, let us know your name, email address to where you wish us to answer, the number of your order and the name of the digital product.
Our customer service will be happy to help and answer your questions. Write an email to firstname.lastname@example.org or go to customer support and we will try to help you as soon and as good as we possibly can.