Returns and Refunds
Our products have a 60-Day-Money-Back Guarantee without reason.
On Christaherzog.com you find information, digital products and digital courses. If you purchase an e-course or a digital product on christaherzog.com. you are transferred to an international payment platform. The reason for that is easily explained: The international payment platform handles the purchases and payments. This is necessary because of the value added taxes (sales tax) which is different in each country and each state.
A purchase is done at the payment platform. This company is the contact for questions in connection with the purchase of our products and also for returns and refunds. This company then contacts us, to inform us of your request. You can also contact us directly. We will answer your question and help you solve your problems as far as we can or inform the payment platform of your request of a refund. Open a ticket at MyCommerce.
The deadline for returns starts with the day of purchase. For the return the same payment method is used as you have used to pay the product. This payment method must still be valid, otherwise the money can’t be returned.
We can help you with technical problems. For example, if you have a problem with the download or if part or the whole ecourse got lost on your server. Contact us Support and we will send you a new download. Please, let us know your name, email address to where you wish us to answer, the number of your order and the name of the digital product.
As payment platform we are using Shareit – Digital River with the URL mycommerce.com.
Our customer service will be happy to help and answer your questions. Write an email to firstname.lastname@example.org or go to contact and we will contact you and try to help as soon and as good as we can.